Exchanges & Returns Policy

🔄 Exchanges & Returns Policy

Because your satisfaction deserves sleek support.

At Xtrasleek, we want you to love every piece you receive. If something isn’t quite right, we’re here to help — with transparency and ease.

✅ Eligibility for Returns & Exchanges

We accept return or exchange requests under the following conditions:

The request is raised within 7 days of delivery.

The product is unused, unworn, and in its original packaging.

Earrings and pierced jewelry are non-returnable due to hygiene reasons.

Customized or final sale items are not eligible for return or exchange.

🛠️ Damaged or Defective Items

In case of a manufacturing defect or if your item arrives damaged, we will offer a replacement of the same product.

If the same product is unavailable, a store credit will be issued.

You must report such issues within 24 hours of delivery by emailing us at:
📩 contact@xtrasleek.com

Your email must include a clear unboxing video of the sealed package and the damaged product.

Without an unboxing video, we will not be able to issue a replacement or store credit.

This helps us verify claims and maintain quality assurance.

💰 Refunds & Store Credit

After inspection and approval of the return, we will issue either:
– A refund to your original payment method (on request)
– Or a store credit for future purchases

Refunds are typically processed within 5–7 business days.

🚚 Return Shipping

If your return is due to a damaged or incorrect item, return shipping is free.

For all other reasons, the customer is responsible for return shipping.

❌ Non-Returnable Items

Earrings (due to hygiene and safety)

Personalized or custom-made items

Final sale / discounted products

Items returned without original packaging

📬 How to Start a Return

To initiate a return or exchange, email us at contact@xtrasleek.com with:

Your order number

Description of the issue

unboxing video, if applicable

We’ll respond within 24 business hours with next steps.

💎 Our Commitment

We aim to make your shopping experience as sleek as our jewelry. If you have any questions, don’t hesitate to reach out.