Exchanges & Returns

We want every piece you own from XtraSleek to feel right. If it doesn’t, here’s how we make it seamless.

Eligibility

• Requests must be raised within 7 days of delivery.

• Items must be unused, unworn, and in original packaging.

• For hygiene reasons, earrings and pierced jewelry cannot be returned or exchanged.

• Customized or final sale items are not eligible.

Damaged or Defective Items

• If you receive an item that is damaged or defective, we will replace it with the same product.

• If a replacement is not available, we will issue store credit.

• To verify the issue, we ask that you notify us within 24 hours of delivery with a clear unboxing video showing the sealed package and product.

Refunds & Store Credit

• Once your return is inspected and approved, we will issue either:
  – A refund to your original payment method (processing time: 8–10 business days), or
  – A store credit for future use.

Return Shipping

• If your return is due to a damaged or incorrect item, return shipping will be complimentary.

Non-Returnable Items

• Earrings and pierced jewelry (for hygiene reasons)

• Customized or personalized items

• Final sale / discounted products

• Items not in original packaging

How to Request a Return

Please email contact@xtrasleek.com with:

• Your order number

• Description of the issue

• Unboxing video (if applicable)

Our team will respond within 24 business hours with next steps.

Our Approach

We believe luxury is not only in the product but also in the experience.
Our policies are designed to protect both our customers and the integrity of every piece we send out.